What a napkin taught me about leadership
I was at Oriental Kopi recently.
Like always… there was a queue.
They’ve been around for years, expanded to multiple outlets… yet demand hasn’t dropped.
I’m sure they’re doing many things right. But one small detail stood out to me:
The napkin.
Not the thin, generic tissue you see in most kopitiams but a thick, well-designed, branded napkin.
👉 Swipe to see how something as small as a napkin reveals what it takes to be a leader people willingly queue to follow.
Contributor: Kausern Hieu