🎙️ Welcome to Building Better Leaders with Kausern Hieu podcast — the advice column for leaders today.

Each episode, Kausern and his guest companion - seasoned industry practitioners and professionals - dive into letters from managers facing real workplace challenges. Together they break down the dilemmas and offer practical, human answers to help leaders navigate better.

With a focus on the Asian workplace context, the podcast explores the unique cultural dynamics, unspoken norms, and everyday realities that shape leadership in this part of the world.

Whether you’re a new manager or a seasoned leader, you’ll find perspectives, stories, and lessons to help you lead with both thoughtfulness and empathy.

Ep. 9: A perfectionist leader wants high standards… But at what personal cost?
Kausern Hieu Kausern Hieu

Ep. 9: A perfectionist leader wants high standards… But at what personal cost?

Due to popular demand, Seok Hian is back for another episode! 🎉 The constant feedback we receive about Seok Hian’s superpower is her ability to see a situation from all angles and offer a refreshing take on it. In this episode, Kausern and Seok Hian, Founder of IKIGAl Consultancy Services, share their perspective on:
• A leader who wrestles with delegation because anything less than perfect feels like a threat to his reputation. But… it’s driving him towards a burnout.
• A newly promoted manager who is struggling to establish authority because the team continues bypassing her for their former boss.
• A values-driven leader who is torn between external expectations and her natural leadership style.

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Ep. 8: Can introverts lead well too?
Kausern Hieu Kausern Hieu

Ep. 8: Can introverts lead well too?

Janet Lee is back for another episode! 🎉 In this episode, Kausern and Janet – Founder, CEO and Lead Culture Consultant of 95% Corporate Culture Consultancy & Training, share their perspective to help:
• An introverted leader who feels overlooked in a culture that rewards loud, charismatic leadership styles.
• A leader caught between maintaining high-quality standards and unintentionally creating a dependency loop through micromanagement.
• A manager who feels overshadowed by their high-performing team and is unsure how to add value.

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Ep. 7: Leading across boundaries: No authority? No problem
Kausern Hieu Kausern Hieu

Ep. 7: Leading across boundaries: No authority? No problem

In this episode, Kausern and Nafisah Suheimi – former Principal of Madrasah Al-Ma’arif Al-Islamiah Singapore, share their perspective to help:
• A regional leader who has no formal authority across the different country teams, to drive alignment and influence.
• A non-profit leader who is burdened with the emotional weight of supporting an overstretched, mission-driven team.
• A leader who’s stuck in the middle of navigating a multi-generational workforce in the organization.

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Ep. 6: Am I even good enough to lead?
Kausern Hieu Kausern Hieu

Ep. 6: Am I even good enough to lead?

In this episode, Kausern and Eileen Ooi – Chief Executive Officer of PHD Asia Pacific, a global media and marketing communications agency, share their perspective on:
• A leader experiencing imposter syndrome despite external signs of competence and respect.
• A newly promoted senior leader torn between making a “rational” business decision while staying true to her personal convictions and values.
• The weight of leading a high-performing team. Because they deliver, they keep getting more work from upper management.

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Ep. 5: Surviving corporate game of thrones
Kausern Hieu Kausern Hieu

Ep. 5: Surviving corporate game of thrones

Seok Hian is back for another episode! 🎉 In this episode, Kausern and Seok Hian - founder of IKIGAl Consultancy Services, shares their perspective on:
• A head of department caught in the crossfire of two co-founders in constant disagreement.
• A newly promoted manager struggles to balance friendship and authority when asked to manage the very team they once belonged to.
• A leader who once dreamed of inspiring others but now questions whether they’re truly cut out for leadership.

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Ep. 4: Can I be a supportive leader and still get results?
Kausern Hieu Kausern Hieu

Ep. 4: Can I be a supportive leader and still get results?

In this episode, Kausern and Timothy – Co-Founder of Colony, a luxurious co-working space in Malaysia, explore the possibility to lead with kindness and yet still deliver hard results, leading a team of people that doesn’t think and approach problems the way the leader does and delivering difficult feedback from a leader who rather keeps the peace.

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Ep. 3: How to hold my team accountable without feeling like the bad guy
Kausern Hieu Kausern Hieu

Ep. 3: How to hold my team accountable without feeling like the bad guy

In this episode, Kausern and Janet – Founder, CEO and Lead Culture Consultant of 95% Corporate Culture Consultancy & Training, share how to hold the team accountable without feeling like the bad person, showing vulnerability at work – a good or bad thing? and navigating clashes between Eastern and Western workplace cultures.

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Ep. 1: How do you escalate something that isn't black and white?
Kausern Hieu Kausern Hieu

Ep. 1: How do you escalate something that isn't black and white?

In this episode, Kausern and Seok Hian - founder of IKIGAl Consultancy Services, shares how to address disruptive micro-behaviours that drain teams, letting go a loyal team member and what does it really take to be seen as a leader when ‘good work’ isn’t enough.

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