Leadership Workshop:
Say It Right
How to Give Difficult Feedback with Clarity, Confidence and Care
“Avoiding difficult conversations doesn't make the problem go away. It allows the problem to grow.”
Sound familiar?
Giving difficult feedback is one of the most uncomfortable parts of being a leader. Some managers avoid the conversation to keep the peace. Others speak too bluntly and trigger defensiveness.
Both can come at a cost.
Small issues become bigger problems.
Accountability takes a back seat.
Relationships and trust gets damaged.
Managers become frustrated because the same issues keep recurring.
The cost? Lower standards, strained relationships and a team that struggles to take ownership. Great leaders don't shy away from difficult conversations. They learn to address tough issues with honesty, empathy and clarity.
What's this workshop about?
“Because knowing what to say is one thing. Having the confidence to say it well is another.”
Say It Right equips managers and team leaders with the skills to navigate difficult feedback conversations without being harsh, avoiding the issue or diluting the message.
Across 2-days, participants learn how to manage their own reactions, understand the other person's perspective and communicate what needs to change. Through realistic workplace scenarios, they practise handling challenging conversations including situations involving team members, peers and their own bosses.
What you’ll learn
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Recognise what makes difficult conversations uncomfortable and learn to address issues before they escalate.
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Build a trusting environment where people feel safe to have difficult discussions.
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Use essential coaching skills to understand perspectives, uncover underlying concerns and avoid jumping to conclusions.
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Apply practical frameworks to address specific behaviours, communicate expectations and agree on what needs to change.
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Practise difficult conversations, receive feedback and refine your approach, including giving feedback upwards to your boss.
Who should attend?
New managers, team leaders and people managers who want to address difficult issues confidently, strengthen accountability and maintain productive working relationships.